At Gourmet Edge® Knife Set, Cookware Set, we respect the privacy rights and concerns of all our customers and website visitors. This Privacy Policy outlines how we handle your personal data and protect your privacy when you visit our website or make a purchase. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
Information We Collect and How We Use It
Information You Provide Directly
As is common with online shopping websites, we collect certain personal information that you voluntarily provide to complete transactions, communicate with us, create an account, participate in contests and surveys, and so on. The types of personal information we may collect include:
- Contact details such as your name, email address, postal address, and phone number
- Payment information such as credit/debit card number, expiry date, CVV code, and billing address
- Account login credentials like usernames and passwords
- Order details including products purchased, quantities, prices, discounts, taxes, shipping charges, etc.
- Communication content that you provide when contacting us like questions, feedback, comments, etc.
We use this information strictly to fulfill your orders and requests, communicate with you, enhance your shopping experience, notify you of product updates and contests, improve our services, and meet legal requirements. We take care to only collect the minimum amount of data needed for these essential purposes.
Information Collected Automatically
As you navigate through and interact with our website, we may use common tracking tools like browser cookies, web beacons, and similar technologies to automatically collect some anonymous information. This may include details like:
- Site traffic data such as pages visited, browsing patterns, device data, geographic location, etc.
- Website interaction data including links clicked, items viewed or added to cart, checkout details, page response times, download errors, etc.
We use this information to monitor, analyze, and improve the performance and functionality of our website. It also helps us identify potential security threats, comply with legal obligations, and provide optimal online service. We may occasionally share non-personal aggregated data with trusted third party services to assist in these efforts.
Protection and Retention of Your Information
Safeguarding the data our customers share with us is a top priority. Some key ways we accomplish this include:
- Storing data on secure servers located in access-controlled facilities.
- Encrypting sensitive data like payment information in transit and at rest using modern TLS, SSL, and other tools.
- Anonymizing and aggregating collected analytics data to help protect privacy.
- Limiting internal data access to only appropriate team members on a strictly need-to-know basis.
- Requiring all employees to follow strict data privacy and security protocols through training, policies, and contractual agreements.
We retain your personal information as long as required to fulfill your transactions, requests, and our ongoing customer service obligations. Afterwards, we securely delete your data in accordance with data protection regulations and internal policies.
Sharing Personal Information with Third Parties
We will never sell, share, or rent individual personal information to any third party without giving you explicit notice and/or obtaining your consent beforehand.
The only cases where we may disclose your personal data to outside parties without prior consent include:
- To trusted third party service partners and contractors who assist us in providing services like order fulfillment, shipping, marketing, payment processing, customer support, website hosting, etc. These partners are obligated to safeguard your data under contract and may not use it for any other purpose.
- When required by law enforcement, government agencies, or courts to comply with subpoenas, warrants, orders, or applicable legislation.
- If we are in the process of being acquired or merged with another entity, your data may be transferred as a business asset. You will be notified of any such event.
- To enforce our Terms of Service, prevent fraud, illegal activities, and protect the rights and safety of our company, customers, and the public.
Your Privacy Choices and Rights
We aim to be fully transparent about the personal data we collect and give you meaningful control over how it is handled. You have a number of rights and choices, including:
- You can opt out of marketing communications we send you by following the provided unsubscribe instructions. Rest assured we will honor your request.
- You can update or correct inaccuracies or outdated information in your personal account profile at any time by logging in and editing the details.
- You can delete your personal account and data by emailing us at [email protected]. We will confirm and process your account deletion request within 30 days.
- You can download a machine-readable copy of your personal data that we hold by sending us a request via email. We will compile and send you the data within 30 days of receiving the request.
- You can submit inquiries or complaints related to our use of your personal data and we will promptly investigate and respond. Simply contact our Data Privacy Team via email at [email protected].
- If our response does not satisfy you, you may escalate your concern or complaint to your local Data Protection Supervisory Authority. We will work closely with any such regulator to resolve your issue.
Updates to This Privacy Policy
As our website, services, and legal/regulatory obligations evolve, we may need to occasionally update this Privacy Policy. We will post any revisions here and encourage you to check back periodically for notices of changes. For any major updates, we will make reasonable efforts to directly notify registered website users prior to the changes taking effect. Your continued use of our website indicates acceptance of the terms of the Privacy Policy in effect at that time.
Contact Our Data Privacy Team
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, we encourage you to contact our Data Privacy Team directly at [email protected]. You can also reach us by letter at:
Gourmet Edge® Knife Set, Cookware Set
Attn: Data Privacy Team
123 Culinary Lane
Chefville, CA 94105
We take data privacy very seriously and will respond promptly to all enquiries. Thank you for taking the time to understand our privacy practices. We look forward to helping you find the perfect cutlery, cookware, and kitchen tools to elevate your cooking experience.